Broadcasts let you send a single message to all members or to a specific membership level, directly inside their Kourses inbox. No email tools. No deliverability issues. Just instant, in-app communication.
This guide walks you through activating Broadcasts and sending your first message.
Before You Start (Important Prerequisite): Broadcasts only work if Direct Messaging is enabled. If you skip this, nothing else will function.
Step 1: Enable Direct Messaging
- Log in to your Admin Dashboard.
- Go to:
Website Settings → General - Scroll down to Direct Messaging.
- Toggle Enable Direct Messaging to ON.
- Save your changes.
Why this matters:
Broadcasts run on top of the Direct Messaging system. If this is disabled, members cannot receive or reply to broadcasts.
Step 2: Open the Messaging Area in Your Members' Site
All broadcasts are created from the front-end Members Area, not the admin dashboard.
- Open your Members Area.
- Click the Messages icon.
- Select the Broadcast tab.
This is where all sent broadcasts are stored.
Step 3: Create a New Broadcast
- Click the Plus (+) icon to create a new Broadcast.
- In the To field, choose who should receive the message:
- All Members – sends to everyone.
- Specific Membership – sends only to selected tiers.
This segmentation is critical. Sending irrelevant messages to the wrong tier will reduce engagement in the long term.
Step 4: Write Your Broadcast Message
- Type your message in the editor.
- You can add personalisation using the member's name (for example: "Hi {firstname}").
- Review your formatting and message clarity.
Best practice: Broadcasts work best when they are:
- Short
- Action-focused
- Time-relevant
- Written as a direct, personal message
Step 5: Preview Before Sending
Before sending, you will see a full preview of your Broadcast.
Check:
- Who the message is going to
- Formatting
- Personalisation
- Links or calls to action
You can:
- Click Edit to make changes
- Or click Send to deliver instantly
Step 6: Confirm Delivery
After sending:
- Return to the Broadcast tab in Messages.
- You will see your message listed there.
- The message is now sent to your member segment and appears in every selected member's inbox.
Step 7: Member Replies and Two-Way Messaging
Members can reply directly to your Broadcast.
When a member responds:
- You receive the reply inside your admin inbox.
- You can continue the conversation as a direct message.
- This enables real, personal engagement at scale.
This is a key difference between Broadcasts and traditional email.
Step 8: Member Digests
If your members do not see the Broadcast message in their Kourses inbox, a reminder will be sent via email in the next Digest, ensuring members are notified.
What Broadcasts Replace
Broadcasts remove the need for:
- External email platforms
- Deliverability management
- Third-party messaging tools
- Complex automations for simple announcements
Everything happens inside Kourses.
Why Broadcasts Improve Engagement
Broadcasts allow you to:
- Send updates instantly
- Remind members to take action
- Announce new lessons or calls
- Re-engage inactive users
- Maintain personal connection at scale
This directly supports:
- Retention
- Participation
- Completion rates
- Member satisfaction
Common Issues and Fixes
Problem: The Broadcast option is not visible
Cause: Direct Messaging is not enabled
Fix: Enable it in Website Settings as shown in Step 1
Problem: Members do not respond to broadcasts
Likely cause: Message is broadcast-only in tone
Fix: Ask a direct question or invite replies explicitly
Final Recommendation
Send your first Broadcast as soon as you can. Even a simple welcome or check-in message is enough to activate engagement and build a connection with your members.