---
title: "Broadcast Messaging"
description: "How to use Broadcast Messaging in Kourses"
url: https://help.kourses.com/en/articles/86-broadcast-messaging
collection: "Communities"
updated: 2026-02-23
language: en
---

# Broadcast Messaging

How to use Broadcast Messaging in Kourses

Broadcasts let you send a single message to **all members** or to a **specific membership level**, directly inside their Kourses inbox. No email tools. No deliverability issues. Just instant, in-app communication.

This guide walks you through activating Broadcasts and sending your first message.

> **Warning:** **Before You Start (Important Prerequisite):**
>
> **Broadcasts only work if Direct Messaging is enabled.** If you skip this, nothing else will function.

## Step 1: Enable Direct Messaging

1.  Log in to your **Admin Dashboard**.
    
2.  Go to:  
    **Website Settings → General**
    
3.  Scroll down to **Direct Messaging**.
    
4.  Toggle **Enable Direct Messaging** to ON.
    
5.  Save your changes.
    

**Why this matters:**

Broadcasts run on top of the Direct Messaging system. If this is disabled, members cannot receive or reply to broadcasts.

## Step 2: Open the Messaging Area in Your Members' Site

### All broadcasts are created from the **front-end Members Area**, not the admin dashboard.

1.  Open your **Members Area**.
    
2.  Click the **Messages** icon.
    
3.  Select the **Broadcast** tab.
    

This is where all sent broadcasts are stored.

## Step 3: Create a New Broadcast

1.  Click the **Plus (+)** icon to create a new Broadcast.
    
2.  In the **To** field, choose who should receive the message:
    
    -   **All Members** – sends to everyone.
        
    -   **Specific Membership** – sends only to selected tiers.
        

**This segmentation is critical.** Sending irrelevant messages to the wrong tier will reduce engagement in the long term.

## Step 4: Write Your Broadcast Message

1.  Type your message in the editor.
    
2.  You can add **personalisation** using the member's name (for example: "Hi {firstname}").
    
3.  Review your formatting and message clarity.
    

> **Success:** **Best practice:** Broadcasts work best when they are:
>
> \- Short
> \- Action-focused
> \- Time-relevant
> \- Written as a direct, personal messaget text goes here...

## Step 5: Preview Before Sending

Before sending, you will see a **full preview** of your Broadcast.

Check:

-   Who the message is going to
    
-   Formatting
    
-   Personalisation
    
-   Links or calls to action  
    

You can:

-   Click **Edit** to make changes
    
-   Or click **Send** to deliver instantly
    

## Step 6: Confirm Delivery

After sending:

1.  Return to the **Broadcast** tab in Messages.
    
2.  You will see your message listed there.
    
3.  The message is now sent to your member segment and appears in every selected member's inbox.
    

## Step 7: Member Replies and Two-Way Messaging

Members can **reply directly to your Broadcast**.

When a member responds:

-   You receive the reply inside your admin inbox.
    
-   You can continue the conversation as a direct message.
    
-   This enables real, personal engagement at scale.
    

This is a key difference between Broadcasts and traditional email.

## **Step 8: Member Digests**

If your members do not see the Broadcast message in their Kourses inbox, a reminder will be sent via email in the next Digest, ensuring members are notified.

## What Broadcasts Replace

Broadcasts remove the need for:

-   External email platforms
    
-   Deliverability management
    
-   Third-party messaging tools
    
-   Complex automations for simple announcements
    

Everything happens inside Kourses.

## Why Broadcasts Improve Engagement

Broadcasts allow you to:

-   Send updates instantly
    
-   Remind members to take action
    
-   Announce new lessons or calls
    
-   Re-engage inactive users
    
-   Maintain personal connection at scale
    

This directly supports:

-   Retention
    
-   Participation
    
-   Completion rates
    
-   Member satisfaction
    

## Common Issues and Fixes

### Problem: The Broadcast option is not visible

-   **Cause:** Direct Messaging is not enabled
    
-   **Fix:** Enable it in Website Settings as shown in Step 1
    

### Problem: Members do not respond to broadcasts

-   **Likely cause:** Message is broadcast-only in tone 
    
-   **Fix:** Ask a direct question or invite replies explicitly